Terms of Sale

These Terms of Sale explain how orders with Perennia by Qayra work.

Please read them together with our Delivery Policy, Cancellation, Returns & Refunds Policy, and Privacy Policy before submitting an order request.

1. About These Terms

These Terms apply when you use our website or submit an order request to Perennia by Qayra.

Submitting an order through our website does not complete a purchase or payment.

After receiving your order request, we will contact you to confirm the order details, availability, price, requested delivery date, and payment instructions.

Your order becomes confirmed only after:

• We have accepted your order request
• The final order details and price have been confirmed
• You have made the required advance payment
• We have received and verified your payment

By proceeding with payment after receiving our confirmation, you agree to these Terms of Sale.

2. Our Products

Perennia by Qayra creates handmade and thoughtfully arranged gifts, including:

• Handmade pipe-cleaner floral bouquets and arrangements
• Gift boxes
• Gift baskets
• Chocolate arrangements
• Customized gifting products
• Other handmade and curated gifts

Many of our products are made, customized, arranged, or packed specifically for each customer or recipient.

Because our products are handmade, slight differences between individual orders are natural and expected.

3. Prices

All prices are shown in Pakistani Rupees (PKR).

The product price shown on our website does not include the separate delivery fare, unless we specifically state otherwise.

We make reasonable efforts to keep all prices accurate.

If a product has been listed at an obviously incorrect price, or there has been a technical error, we will inform you before accepting payment or beginning your order.

We will confirm the final amount payable before sending you our payment details.

4. Submitting an Order Request

When you submit an order through our website, you are sending us an order request.

No payment transaction takes place through the website.

After receiving your request, we may contact you to confirm:

• Product availability
• Quantity
• Colours
• Customization
• Gift contents
• Recipient information
• Delivery address
• Requested delivery date
• Special instructions
• Final price

Submitting an order request does not guarantee that we will be able to accept or complete the order.

If we cannot fulfil your request, we will let you know before asking you to make payment.

5. Payment & Order Confirmation

All orders require full advance payment, unless we specifically agree otherwise.

We do not currently offer Cash on Delivery for the cost of the products.

How Payment Works

After we have reviewed your order request, we will contact you and provide the relevant bank transfer or payment details.

No payment is processed through the Perennia by Qayra website.

Please only send payment using details provided directly through our official communication channels.

Your order becomes confirmed only when:

• We have reviewed and accepted your order request
• The final order details and price have been confirmed
• You have transferred the required payment
• We have received and verified the payment

We do not begin making, customizing, specially sourcing for, or packing your order until payment has been confirmed.

Until payment is received and verified, we are not required to reserve products, materials, stock, or a delivery date.

6. Order Acceptance

We may be unable to accept an order request in certain circumstances, including where:

• A product or material is unavailable
• We cannot reasonably meet the requested date
• The requested customization cannot be produced
• Delivery cannot be arranged to the requested location
• Payment cannot be verified
• An obvious pricing or website error has occurred
• We reasonably believe the order is fraudulent or abusive

Where possible, we will discuss suitable alternatives with you before payment.

If payment has already been received and we are subsequently unable to proceed before work has started, we will refund the amount paid to us.

7. Delivery Area

We currently provide standard delivery within Lahore only.

If you are outside Lahore, please contact us before submitting an order to ask whether another arrangement may be possible.

Delivery outside our standard area is only available if specifically agreed with us.

8. Delivery Fare

The cost of delivery is separate from the price of your products.

Orders are generally delivered through InDrive or another suitable third-party delivery service.

Unless agreed otherwise, the delivery fare is paid directly to the rider by the person receiving the order.

The fare may vary depending on factors such as:

• Distance
• Delivery location
• Traffic
• Time of day
• Rider availability
• Rates charged by the delivery service

We do not normally include the rider’s fare in the product amount paid to Perennia by Qayra.

Gift Orders

If you are sending a gift and do not want the recipient to pay the delivery fare, please tell us before dispatch so we can arrange another payment method with you where possible.

Please see our Delivery Policy for full details.

9. Preparation Time

All orders are made, arranged, or packed to order.

Most orders require approximately 2–4 days for preparation, although some custom or larger orders may require additional time.

We will confirm the expected preparation and delivery date with you before or when your order is confirmed.

10. Delivery Dates

A delivery date requested through the website is a requested date only until we confirm it with you.

Once we have confirmed a delivery date, we will make reasonable efforts to meet it.

We cannot normally guarantee an exact time of delivery because this depends on factors including rider availability, traffic, weather, and road conditions.

If we become aware that we cannot meet a delivery date we specifically confirmed, we will contact you as soon as reasonably possible.

Please see our Delivery Policy for full delivery terms.

11. Handmade Products & Variation

Our floral arrangements are made by hand using pipe cleaners, and our gift boxes, baskets, arrangements, wrapping, and finishing are also prepared by hand.

Because of this, no two orders will be completely identical.

Small differences may occur in:

• Flower shape
• Arrangement
• Placement
• Wrapping
• Ribbon position
• Decorative details
• Colour appearance
• Handmade finishing

Photographs on our website and social media are intended to represent the overall style, size, colour direction, and design of a product.

Colours may also appear slightly different depending on your screen or device.

Normal handmade variation is not considered a defect.

However, the final product should still reasonably match the product, size, colour direction, design, and customization that you ordered or approved.

12. Decorative Flowers

Our handmade pipe-cleaner flowers are decorative keepsakes.

They are not fresh flowers or preserved plants.

They do not require watering and are designed to last with appropriate care.

Some products may contain small decorative pieces or components. They should be kept away from babies and very young children where small parts could present a risk.

13. Cancellations

You may cancel or request changes to an order before we begin preparing, making, customizing, specially sourcing for, or packing it.

If work has not started, your order can normally be cancelled for a full refund.

Once work has started, the order generally cannot be cancelled because it is being prepared specifically for you or your recipient.

If you need to cancel after work has started, please contact us. Where reasonably possible, we may offer a partial refund for portions of the order that have not yet been prepared, purchased, customized, or committed to.

Please see our Cancellation, Returns & Refunds Policy for full details.

14. Returns, Damaged Orders & Refunds

Because many of our products are handmade, customized, made to order, or contain edible products, we do not accept returns or exchanges simply because a customer changes their mind.

If your order arrives:

• Damaged
• Defective
• Incomplete
• With the wrong item
• Significantly different from what was agreed

please contact us within 24 hours of delivery.

Please send:

• Your order details
• Clear photographs of the product
• Clear photographs of the packaging
• A short explanation of the issue

We may request additional photographs, videos, or information where reasonably necessary to assess the problem.

Depending on the circumstances, an appropriate resolution may include:

• A replacement
• A remake
• Supplying a missing item
• A partial refund
• A full refund where appropriate
• Store credit
• Another suitable resolution agreed with you

Issues reported after 24 hours will still be considered where appropriate, but we may not be able to provide a refund or replacement if we cannot reasonably determine whether the issue existed at the time of delivery.

Please see our Cancellation, Returns & Refunds Policy for full details.

15. Gift Boxes & Product Substitutions

The availability of chocolates, snacks, packaging, decorative items, and other products used in gift boxes may change.

If a minor item becomes unavailable, we may replace it with an item that is:

• Similar in type or character
• Appropriate for the arrangement
• Of equal or greater value

We will not intentionally reduce the overall value of your order because of a substitution.

If a substitution would significantly change the appearance, theme, value, or nature of your order, we will contact you where reasonably possible before making the change.

If a particular item, product, or brand is especially important to you, please tell us before payment.

16. Food, Allergies & Dietary Requirements

Some of our gift boxes and arrangements may contain packaged chocolates, snacks, sweets, or other edible products.

Perennia by Qayra does not manufacture these third-party packaged food products.

Their ingredients, allergen information, expiry dates, and manufacturing information are provided by their respective manufacturers.

Please tell us before your order is prepared about any:

• Allergy
• Dietary requirement
• Ingredient that must be avoided
• Product that must not be included

We will make reasonable efforts to follow written instructions provided to us.

However, unless specifically confirmed otherwise, we cannot guarantee that third-party packaged products are completely free from traces of a particular allergen.

Customers and recipients should check the manufacturer’s packaging before consuming any edible product.

For severe allergies, please contact us before ordering so we can confirm whether we can safely accommodate your request.

17. Custom & Commissioned Orders

Custom requests are reviewed individually.

Submitting a custom request does not mean the order has been accepted.

Before a custom order begins, we may agree with you on details such as:

• Design
• Colours
• Size
• Contents
• Budget
• Personalization
• Reference images
• Delivery requirements

The order becomes confirmed once the details are agreed, payment has been received, and we have accepted the order.

Customer Approval

Before work begins, you are responsible for checking details such as:

• Names
• Spellings
• Dates
• Messages
• Colours
• Quantities
• Sizes
• Personalization

Once these details have been approved and work has started, changes may not be possible.

If a change can still be made, an additional charge may apply where it requires extra materials or work.

Handmade Interpretation

Reference photographs may be used to communicate the style, colours, arrangement, or overall direction you want.

Because our products are handmade, a custom product may not be an exact reproduction of a reference photograph.

The finished item should reasonably match the specifications agreed with you.

18. Reference Images & Third-Party Content

If you provide photographs, artwork, logos, text, or other material for a custom order, you confirm that you are permitted to provide and use that material for your order.

We may refuse requests that we reasonably believe would require us to improperly copy another maker’s original work or infringe another person’s rights.

If we decline a custom order after receiving payment but before work begins, the amount paid for that order will be refunded.

19. Orders Sent as Gifts

If you place an order for another person, you remain our customer.

You are responsible for providing accurate recipient information, including:

• Name
• Delivery address
• Phone number

You confirm that you are permitted to provide this information to us for the purpose of arranging the delivery.

We may contact the recipient where reasonably necessary to complete delivery.

Refunds and important order-related correspondence will normally be handled with the person who placed and paid for the order.

20. Customer Information

You are responsible for ensuring that the information you provide is accurate.

This includes:

• Contact details
• Recipient details
• Delivery address
• Phone numbers
• Customization information
• Names and messages
• Dietary requirements
• Allergy information

If incorrect information provided by the customer causes additional work, replacement, or re-delivery, additional charges may apply.

21. Failed Delivery

If delivery cannot be completed because:

• An incorrect address was provided
• An incorrect phone number was provided
• The recipient cannot be contacted
• Nobody is available to receive the order
• The customer or recipient requests that the order be left somewhere unsuitable

the order will not normally qualify for a refund.

A second delivery attempt may require a new delivery fare.

Please see our Delivery Policy for full details.

22. Care After Delivery

Once an order has been successfully delivered, customers and recipients are responsible for storing and handling the products appropriately.

We cannot be responsible for damage or deterioration caused after delivery by:

• Excessive heat
• Direct sunlight
• Moisture
• Improper storage
• Mishandling
• Failure to follow product or manufacturer instructions

This is particularly important for chocolates, snacks, and other edible items.

23. Acceptable Use of Our Website

You must not misuse our website.

This includes attempting to:

• Damage or disrupt the website
• Gain unauthorized access
• Submit fraudulent orders
• Submit abusive automated orders
• Scrape or commercially reproduce our catalogue at scale
• Upload unlawful or infringing material

We may refuse or cancel order requests where we reasonably believe there is fraudulent, unlawful, or abusive activity.

24. Our Content & Intellectual Property

Unless otherwise stated, our original:

• Product photographs
• Branding
• Graphics
• Product descriptions
• Website text
• Original designs

belong to Perennia by Qayra or are used with permission.

You may share links to our website or social media.

Please do not copy, reproduce, sell, commercially use, or present our original photographs or content as your own without permission.

25. Events Outside Our Control

Sometimes we may be unable to prepare or deliver an order as expected because of circumstances outside our reasonable control.

These may include:

• Severe weather
• Flooding
• Road closures
• Traffic disruption
• Strikes
• Protests
• Government restrictions
• Rider shortages
• Utility or internet outages
• Unexpected supplier shortages
• Other significant events we could not reasonably prevent

Where this happens, we will make reasonable efforts to contact you and reduce any disruption.

26. Our Responsibility

We are responsible for supplying the products and services we have agreed to provide with reasonable care.

We are not responsible for loss or damage caused by:

• Incorrect information supplied by the customer
• Improper handling or storage after successful delivery
• An order being left with another person at your or the recipient’s request
• Circumstances outside our reasonable control
• Failure to follow manufacturer instructions relating to packaged products

Where reasonably permitted by applicable law, we are not responsible for indirect commercial losses such as loss of profit or business opportunity arising from a consumer order.

Nothing in these Terms is intended to remove or restrict any consumer right, remedy, or liability that cannot lawfully be excluded or limited.

27. Privacy

We may use personal information where necessary to:

• Review and process order requests
• Confirm payment
• Communicate with customers
• Arrange delivery
• Contact gift recipients
• Provide customer support

Please read our Privacy Policy for full information about how customer data is handled.

28. Complaints

If something has gone wrong with your order, please contact us so we have an opportunity to investigate and resolve the issue.

Please include your order information and photographs or videos where relevant.

We aim to respond to order-related complaints within 2 working days.

If you are unhappy with the initial resolution offered, please let us know and we will review the matter again.

29. Governing Law

These Terms are governed by the applicable laws of Pakistan.

Any dispute may be dealt with through the courts, consumer forums, or other authorities that have jurisdiction under applicable law.

Nothing in these Terms prevents a customer from exercising any legal right or remedy available to them under applicable law.

30. Changes to These Terms

We may update these Terms from time to time.

The version that applies to an order will normally be the version in effect when your order is accepted and payment is confirmed.

Changes made after an order has already been confirmed will not normally change the terms applying to that order unless required by law or agreed with you.

31. Contact Us

If you have questions about these Terms or an existing order, please contact us:

Instagram: @perenniabyqayra
Email: info.perenniabyqayra@gmail.com

These Terms should be read together with our:

• Delivery Policy
• Cancellation, Returns & Refunds Policy
• Privacy Policy